At Jinni Services, we care deeply about customer satisfaction and service quality.
However, since we provide on-site cleaning services, full refunds are not offered. Instead, we apply fair compensation based on each case.

🔁 Revisit & Issue Resolution:

If you are not satisfied with the service, you may request a revisit or correction within 24 hours of the service completion.

Revisit requests are handled promptly and free of charge.

💸 Partial Compensation Policy:

In case the service was not delivered as expected, and the issue could not be resolved via a revisit, we offer partial compensation in the form of:

A discount on the current or next service.

A coupon code for future use.

The value of the compensation is evaluated case-by-case, depending on the issue and feedback.

⏱ Request Window:

All compensation or revisit requests must be submitted within 3 working days of the service date.

Requests made after this period may not be eligible for any adjustment.

📌 Important Notes:

No compensation is provided for:

Last-minute cancellations (less than 12 hours before the appointment).

Incorrect or incomplete service instructions provided by the client.

Unavailable access to the location at the scheduled time.

We always aim to handle every case with fairness and transparency.
For questions, please reach out to our customer care team at support@jinniservices.com.